1. Agreement to these Terms
These Terms and Conditions (“Terms”) govern access to and use of Somporko™ websites, applications, communications, AI-powered products, and related services (collectively, the “Services”). By accessing or using a Service, creating an account, or agreeing to these Terms in a product flow, you agree to be bound by these Terms.
If you use a Service on behalf of a company, organization, family group, or other entity, you represent that you have authority to bind that entity where applicable. Product-specific terms, an order form, statement of work, enterprise agreement, or other written agreement may supplement or modify these Terms. If there is a conflict, the more specific written agreement controls for the applicable Service.
2. Somporko products and services
Somporko is a relationship-first technology platform for communication, service, memory, family support, and human connection. Current products include Somporko Aria™, Somporko Frontline Intelligence™ (also referred to as Somporko Frontline), Somporko Diary™, and Somporko Care Circle™ (also referred to as Somporko Circle).
These Terms also apply to future Somporko products and services, including successor, renamed, rebranded, newly introduced, or expanded products, features, applications, platforms, integrations, AI models, and service offerings, unless product-specific terms or a separate written agreement state otherwise. Features, supported devices, availability, pricing, capacity, limits, and integrations may differ by product, customer, geography, plan, platform, or technical environment.
Descriptions of unreleased features, roadmaps, or future product directions are informational only and do not create a commitment to deliver a particular feature or timeline.
3. Eligibility and authority
You may use the Services only if you can lawfully enter into these Terms and are not prohibited from using the Services under applicable law. If a Service has additional age, consent, or eligibility requirements, those requirements also apply.
You may not create an account for another person, enroll another person in communications, or provide another person's information unless you have the authority or permission required to do so.
4. Accounts, authentication, and security
You are responsible for maintaining the security of your account, devices, authentication methods, and access credentials. You must provide accurate information and promptly update information that materially affects use of the Service.
You are responsible for activity performed through your account or by people to whom you grant access, except to the extent the activity results from Somporko's failure to use reasonable security measures. Notify us promptly if you believe an account or authentication method has been compromised.
Some Services use passwordless authentication, verification codes, biometrics provided by the device platform, or other authentication methods. You may not attempt to bypass or defeat authentication, authorization, permissions, or security controls.
5. Artificial intelligence and automated processing
AI is a core component of Somporko Services. Depending on the product and configuration, Services may use models provided by Google, Anthropic, OpenAI, or other supported providers, as well as Somporko software, workflows, retrieval systems, rules, and other technologies.
AI may be used to understand voice or text, generate responses, create transcripts and summaries, extract information, identify dates or reminders, organize journal content, classify or analyze interactions, suggest or initiate authorized follow-up, and provide other product functionality.
AI limitations. AI systems can misunderstand information, omit context, produce incomplete or inaccurate outputs, generate unexpected content, fail to complete an action, or become unavailable. AI-generated information is not guaranteed to be correct, complete, current, or suitable for every situation.
You are responsible for applying appropriate human judgment before relying on AI output for consequential decisions. Business customers are responsible for testing, configuring, supervising, and monitoring their workflows as appropriate to their use case.
6. No professional advice and no emergency service
Unless expressly stated in a separate written agreement, Somporko is a technology provider and does not provide medical, legal, financial, insurance, mental-health, emergency, or other licensed professional advice. AI output, summaries, reminders, journal reflections, or relationship-oriented suggestions are informational and should not be treated as professional judgment.
Somporko Services are not an emergency service and should not be relied on for emergencies or situations requiring immediate human response. Contact appropriate emergency services or a qualified professional when necessary.
7. User content, voice, transcripts, and generated content
“User Content” means information or materials you, your organization, or an authorized participant submit to or generate through a Service, including voice or text conversations, audio, journal entries, notes, prompts, messages, reminders, updates, files, feedback, and other content.
You retain your rights in User Content. You grant Somporko a limited, non-exclusive license to host, transmit, reproduce, transform, analyze, display, and otherwise process User Content as reasonably necessary to provide, secure, maintain, support, and improve the applicable Service, subject to our Privacy Policy, product notices, and applicable agreements.
You represent that you have the rights, permissions, and lawful basis necessary to provide User Content and to authorize the processing required for your use of the Service.
Depending on the Service, User Content may be transcribed, summarized, classified, transformed into structured information, or used to generate new content. You are responsible for reviewing important generated content or actions before relying on them where the circumstances warrant it.
8. Personal, family, and private-content products
Products such as Somporko Diary and Somporko Care Circle are designed for private or authorized-group use. You must respect the privacy, permissions, and rights of other participants and may access or share information only as permitted by the product and applicable law.
Journal entries, Care Circle information, family updates, reminders, assistance items, transcripts, summaries, and related content may be retained to provide continuity, memory, follow-through, or other requested functionality. Product controls may allow users or authorized account managers to edit, share, export, or delete information, subject to applicable retention requirements.
Relationship-support or journaling features are not a substitute for professional medical, mental-health, legal, or emergency services.
9. Business customers and authorized users
Business-oriented Services, including Somporko Aria and Somporko Frontline Intelligence, may be configured by a business or organization for use with its employees, customers, callers, or other end users.
The business customer is responsible for its scripts, prompts, workflow rules, communications, integrations, data inputs, notices, recording and transcription disclosures, consent and opt-out flows, retention choices, escalation paths, and compliance with laws, contracts, industry requirements, and internal policies applicable to its use.
Business customers must obtain all rights and permissions necessary for information they submit or direct Somporko to process. If an organization provides you access to a Service, that organization may control certain account, retention, access, or configuration settings.
10. Calls, recordings, transcription, and communications consent
Some Services support telephone calls, app-based voice communication, transcription, recording, message-taking, or communications monitoring. Laws governing recording and communications consent vary by jurisdiction.
You must provide any notices and obtain any permissions required for your use of these features. Somporko may provide product tools or standard notices to assist with compliance, but you remain responsible for determining the requirements applicable to your use unless a written agreement states otherwise.
11. Acceptable use
You may not use the Services to:
- violate applicable law or the rights of another person;
- send unlawful, deceptive, fraudulent, abusive, harassing, discriminatory, or unauthorized communications;
- impersonate another person or misrepresent your authority;
- collect, record, monitor, or process information without required rights, notices, or permissions;
- upload malware, disrupt systems, probe vulnerabilities without authorization, or bypass security or usage controls;
- reverse engineer, scrape, copy, or extract protected parts of the Services except as allowed by law or written permission;
- use the Services to create or facilitate unlawful harm, or in a manner that creates unreasonable risk to people, systems, or property.
We may investigate suspected misuse and may restrict, suspend, or terminate access where reasonably necessary to protect users, customers, Somporko, third parties, or the integrity of the Services.
12. Third-party services, AI providers, and integrations
The Services may rely on or integrate with third parties for cloud infrastructure, communications, telephony, SMS, email, authentication, AI models, transcription, scheduling, payments, analytics, app-platform services, and other functions.
Third-party services may have their own terms, privacy practices, technical limits, usage policies, fees, geographic restrictions, outages, or changes. Somporko is not responsible for third-party services outside our reasonable control. Where you authorize a third-party integration, information may be exchanged as necessary to provide that integration.
13. Fees, subscriptions, billing, and taxes
Some Services may be free, included in an organizational arrangement, offered during a trial or early-access period, or subject to fees. Applicable pricing, billing frequency, renewal, cancellation, usage limits, taxes, refunds, and other commercial terms will be disclosed at the point of purchase, in the applicable product experience, or in a separate order form or written agreement.
If a third-party platform or payment provider processes a purchase, its billing and refund rules may also apply. Except where required by law or stated in the applicable commercial terms, fees are non-refundable.
14. SMS and mobile communications
Somporko or a business using Somporko may send SMS messages when a user requests, agrees to, or otherwise lawfully receives service-related communications. Messages may include verification codes, appointment confirmations, reminders, requested follow-up, service updates, and other communications related to the applicable Service.
Message frequency varies. Message and data rates may apply. Where applicable, reply STOP to opt out of non-essential SMS and HELP for help. Consent to receive marketing SMS, where marketing is offered, is not a condition of purchase unless applicable law permits otherwise.
Mobile phone numbers, mobile opt-in information, and SMS consent are not shared with third parties or affiliates for their marketing or promotional purposes. Carriers are not liable for delayed or undelivered messages.
15. Somporko intellectual property
Somporko, its products, software, designs, interfaces, workflows, documentation, branding, logos, trademarks, and other proprietary materials are owned by Somporko or its licensors and are protected by intellectual-property laws.
Subject to these Terms and any applicable commercial agreement, Somporko grants you a limited, revocable, non-exclusive, non-transferable right to use the applicable Service for its intended purpose. No rights are granted except as expressly stated.
Third-party names, logos, models, and marks belong to their respective owners.
16. Feedback and service improvement
If you voluntarily provide ideas, suggestions, comments, ratings, or feedback about Somporko, you grant us permission to use that feedback without restriction or compensation, unless we agree otherwise in writing.
We may use aggregated, de-identified, or non-personal usage information to operate, evaluate, secure, and improve our Services. Treatment of identifiable User Content is governed by our Privacy Policy, product notices, and applicable agreements or consents.
17. Privacy
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. Product-specific privacy notices or consent flows may provide additional information for a particular feature.
18. Suspension and termination
You may stop using a Service at any time, subject to applicable billing or contractual commitments. Where available, you may close or delete an account using product controls or by contacting us.
We may suspend, limit, or terminate access if we reasonably believe you have violated these Terms, created security or legal risk, failed to pay applicable fees, abused a Service, or if continued operation is not reasonably practicable. Where appropriate, we will provide notice consistent with the circumstances and applicable law.
19. Changes to Services and Terms
We may add, modify, limit, or discontinue features or Services as our products evolve. We may update these Terms from time to time. The revised Terms will be posted with a new “Last updated” date, and additional notice will be provided where required by law or where a change materially affects your rights.
20. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SOMPORKO DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND ERROR-FREE OPERATION.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
21. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOMPORKO AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL ARISING FROM OR RELATED TO THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOMPORKO'S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO A SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID TO SOMPORKO FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US $100.
These limitations do not apply to liability that cannot lawfully be limited or excluded.
22. Indemnification for business and organizational use
If you use a Service on behalf of a business or organization, that business or organization agrees, to the extent permitted by law, to defend, indemnify, and hold harmless Somporko and its owners, employees, contractors, and affiliates from third-party claims arising from the organization's User Content, configuration, communications, workflows, violation of law, or violation of these Terms, except to the extent caused by Somporko's own breach or wrongful conduct.
23. Governing law
Unless applicable law requires otherwise or a separate written agreement provides otherwise, these Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
24. General provisions
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect and the unenforceable provision will be interpreted as closely as possible to its intended effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except where applicable law provides otherwise. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.
25. Contact
Questions about these Terms may be sent to info@somporko.ai.